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Frequently Asked Questions
Find answers to the most common questions about Aroma Truffle, including product details, order information, memberships, and more. If you can't find the answer you're looking for, feel free to contact us at australia@aromatruffle.com
Order
We don't carry our full product line in Australia.
Currently, 3 flavours are available in Australia.
- Original
- Smoked Hickory
- Parmesan Cheese
We plan on bringing additional products in the future!
Simply email australia@aromatruffle.com with your order number/receipt and supporting pictures of the order/item. If the product is deemed defective within 30 days, you are entitled to a replacement or refund. For more information, check our Refund Policies
Once you have placed an order, you may cancel a portion of the order or the entire order as long as it has not been dispatched. You can add additional items by making another order or if you want to combine orders delivered to the same address, send us a message.
To request a change or cancellation, contact us at australia@aromatruffle.com. We will inform you of the eligibility of your request as soon as possible.
Please note that we cannot cancel an order that has already been shipped.
Your invoice will not be included in the delivery parcel as to not distract from the experience should you be sending a gift.
Please take note that the invoice can be found in your Order Confirmation Email.
If you have any issues downloading the attachment please contact australia@aromatruffle.com
- We do offer corporate/wholesale deals. Prices are subject to product availability. Please contact us at australia@aromatruffle.com.
It depends. If there's a promotion, you'll find it in our homepage or social media channels. Please note that promotion mechanics may differ between our online and retail stores, as well as internationally.
Account
Signing up for our membership program is easy and free! Simply visit our website and click on the "Account" icon at the top of the page. Fill in your details and follow the instructions to complete the registration process. Once registered, you'll receive the latest news or promotions.
No, you can checkout as a guest. However, creating a free account has its benefits. By signing up, you will be updated when we have any promotions.
An account also makes it easier to track your orders and receive future updates.
To reset your password, follow the "Forgotten Password" instructions on the "Sign In" page. For security reasons, we cannot send your old password via email.
Our Products
Our products typically feature black summer truffles, with the exception of our white truffle oil which contains White Truffles. Occasionally, we may use Black Winter Truffles when they are in season.
We are currently applying and pending for our new Halal-certification. Our current production does not involve non-halal ingredients.
Our truffle chips have a best-before date of 1 year from the manufacturing date. Once opened, we recommend consuming them within 1 month for optimal taste and quality. Storage instructions for our Truffle Condiment are printed on each package for your convenience.
Our Shops
Delivery & Shipping
The standard delivery time is between 3 to 5 business days in Inner and Outer Melbourne.
For regional Victoria and the rest of Australia, the standard delivery time is 5 to 10 days.
Estimated delivery times are to be used only as a guide commencing from the date of dispatch.
We currently only ships to the following destinations:
- We ship locally within Australia. If ordering from for another country, we have options available. Do contact us at australia@aromatruffle.com for further information.
Enjoy free shipping within inner and outer Melbourne with a minimum spend of AU$79. For orders under $79, the flat rate is $7.90 per order.
For Regional VIC and the rest of Australia, minimum spend of AU$150 for free delivery.
Under AU $150, the flat rate is $15.00
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Payment & Security
We accept Visa, MasterCard, Apple Pay. You can also choose to pay with PayPal. All payments are processed through a secure checkout system.
Yes, we take data protection seriously. Your information is shared with third parties only in accordance with applicable data protection laws.
The prices listed on our Australia site includes GST, as required by the Australian Competition and Consumer Commission, so no additional charges will be applied to your order.
Return & Exchange
Refunds will be accepted for defective goods found to be at fault by the supplier. Items that are used, damaged, soiled, or with torn packaging will not be accepted.
We do not accept refunds if you have a change of mind about a product after receiving it. We suggest giving it to someone who would enjoy our chips.